Moon Villas Umalas — Frequently Asked Questions (FAQ)​
Welcome to Moon Villas Umalas, a boutique villa retreat in Bali’s peaceful Umalas neighborhood, perfectly located between Seminyak and Canggu. Here are answers to our most common guest questions.
1. What types of villas can I book at Moon Villas Umalas?
Our Luxury Villa and Villa Apartment Options:
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Shared Pool - One-Bedroom Villa with Pool View
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Shared Pool - One-Bedroom Villa Bathtub
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Shared Pool - Two-Bedroom Villa with Gazebo
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Shared Pool - Two-Bedroom Villa with Plunge Pool
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Private Pool Villa - One-Bedroom Villa
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Private Pool Villa - Two-Bedroom Villa
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Private Pool Villa - Three-Bedroom Villa
2. Where is Moon Villas Umalas located?
​We’re in Umalas Klecung village, a calm yet central area in Bali — just 10 minutes by scooter to Seminyak or Canggu.
Nearby you’ll find:
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Batu Belig Beach – 7 min by scooter
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Finns Beach Club – 10 min by scooter
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Seminyak Eat Street – 10 min by scooter
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Central Canggu (Batu Bolong) - 13 minutes by scooter
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Central Seminyak (Seminyak Square) - 10 minutes by scooter.
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Ngurah Rai International Airport – 35–45 min by car depends on the traffic
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Potato Head Beach Club - 8 minutes by scooter
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Liga Tennis/Padel Umalas - 3 minutes by scooter
3. What amenities are included in every villa?
Every Moon Villas stay includes:
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Fully equipped kitchen with fridge, stovetop, microwave, cookware, utensils, espresso machine, oven, etc.
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High-speed Wi-Fi (up to 400 Mbps) suitable for streaming and remote work.
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Air-conditioning in all rooms.
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Smart TV with streaming apps.
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Complimentary mineral water, fresh coconuts, and local fruits on arrival.
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Private bathroom with hot water, premium toiletries, bathrobes, and slippers, bathtubs
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Light housekeeping service and scheduled linen/towel changes.
4. Is there a swimming pool?
Yes.
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Our main swimming pool is shared among guests.
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The Two-Bedroom Villa includes its own private plunge pool.
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The Three-Bedroom Villa comes with two pools, a swimming pool and hot plunge pool.
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Pool hours are generally 6:00 AM – 10:00 PM.
5. Do you allow children or pets?
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Children: Our property is not designed for families. The minimum check-in age is 13 years, and guests aged 13 and above are counted as adults for pricing purposes. As the interior design is not child-safe, you will be required to sign a waiver and agreement upon arrival, stating that you are responsible for their safety during your stay. A security deposit of IDR 2,000,000 is required upon check-in.
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Pets: No pets or animals are allowed.
6. What are your check-in and check-out times?
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Check-in: From 3:00 PM (luggage drop-off available earlier).
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Check-out: By 11:00 AM.
Late check-out is subject to availability and may require booking an additional night.
7. Do you offer airport transfers?
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We do not have in-house airport transfers, but we recommend Grab or Gojek apps for safe and reliable pickup.
8. Do you offer breakfast?
No, we do not serve breakfast. However:
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Each villa includes a fully equipped kitchen for self-catering.
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Grocery stores are only a 3-minute walk away.
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Many nearby cafés offer breakfast with both dine-in and delivery options.
9. How often is housekeeping provided?
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Cleaning service is provided every 3 days.
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Linens are changed every 3 days under our eco-friendly program.
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Additional cleaning or linen changes can be arranged for an extra fee.
10. Is parking available?
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Yes, free on-site parking for both scooters and cars.
11. How do I get the best rates?
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Book directly via our official website or WhatsApp for exclusive offers and flexible arrangements.
12. How is Wi-Fi Connection at Moon Villas?
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We provide high-speed internet of up to 400 Mbps. Each villa has its own private Wi-Fi, typically ranging from 150–200 Mbps, ensuring smooth browsing, streaming, and remote work.
13. Can I host a party or event?
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No.
Our villas are designed for peaceful stays only, no events or parties allowed. Maximum guest capacity rules apply.
📞 Contact Moon Villas Umalas
For direct booking or inquiries:
Website: moonvillaumalas.com
WhatsApp: +628113517111
Email: info@moonvillaumalas.com ; moonvillas14@gmail.com
